Privacy Policy
Last updated: August 2025
Scotia HVAC (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with us online or offline.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- First and last name
- Email address
- Phone number
- Mailing address
- City, province, and postal code
- Information submitted through contact forms, service request forms, or quote requests
- Any other information you choose to provide when communicating with us
We may also collect non-personal information automatically, such as:
- IP address
- Browser type
- Device information
- Pages visited and time spent on our website
- Referring URLs
This information is collected through cookies, analytics tools, and server logs.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries, service requests, and quote requests
- To schedule appointments and provide HVAC services
- To improve our website, services, and customer experience
- To communicate with you regarding promotions, updates, or important service information (where consent is provided)
- To comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
3. Consent
By submitting your personal information through our website forms or contacting us directly, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information below.
4. Information Sharing and Disclosure
We may share your personal information only in the following circumstances:
- With trusted service providers who assist us in operating our website, processing forms, or delivering services (such as email platforms or CRM systems), and only to the extent necessary
- When required to comply with applicable laws, regulations, or legal processes
- To protect the rights, property, or safety of Scotia HVAC, our customers, or others
All third parties we work with are required to maintain the confidentiality of your information.
5. Cookies and Analytics
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. Cookies help us understand how visitors use our site so we can improve functionality and performance.
You may choose to disable cookies through your browser settings; however, this may affect certain features of the website.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
To make a request, please contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Scotia HVAC
Email: info@scotiahvac.ca
Phone: 902-406-4328
Website: https://www.scotiahvac.ca
